Business IT Support
Dependable day-to-day support for your team.
Your local IT engineer
Fast, Reliable IT Support Across Plymouth & Devon
Professional IT Support, Cisco Networking, Fibre, Microsoft 365, Wi-Fi, CCTV, Server Support and Cyber Security for Businesses and Home Users.
Why choose us
Enterprise-grade skill. Personal local service.
4 hrOn-site SLA for contract clients in the Plymouth area
3 levelsLevel 1, 2 and 3 support experience
23+Devon-area towns covered
DirectAccess to the engineer who knows your systems
- Local Engineer
- Same Day Support
- Remote & Onsite
- CCNA Certified
- Networking Specialist
- No Long Contracts
- Transparent Pricing
- No Hidden Costs
- Emergency Support
- Weekend Support by Arrangement
- Personal Service
- Business Focused
Hands-on engineering
Built properly, rack by rack
From Cisco switches and patch panels to servers and cable management, your network is installed, tested and documented.
- Racks, cabinets and tidy cabling
- Switches and routers configured
- Servers installed and connected
3D illustration.
Real work, not stock photos
Hands-on, with the right tools
These photos come from our own engineer, so you can see the kind of work you're booking.
Services
Everything your technology needs
Home IT Support
Friendly help with computers and home technology.
Microsoft 365
Setup, migration, administration and security.
Networking
Reliable networks for homes, offices and multiple sites.
Cisco Networking
Configuration and troubleshooting for Cisco equipment.
Switch Installation
Network switches installed, configured and tested.
Rack Setup
Racks, patch panels and tidy cable management.
Fibre Patching and Testing
Fibre links connected, tested and fault-traced.
Wi-Fi Solutions
Strong, reliable coverage where you need it.
Server Support
Installation, maintenance and fault-finding.
Cloud Migration
Move your files and systems to the cloud.
Office Setup
Networks, devices and systems for your new office.
Printer Support
Setup, network printing and troubleshooting.
Laptop Repair
Diagnosis and repairs for common laptop faults.
Desktop Support
Keep your computers and software running smoothly.
CCTV Installation
Networked cameras to help protect your premises.
Firewall Setup
Control and protect traffic at your network edge.
VPN Setup
Secure remote and site-to-site access.
Remote Support
Fast fixes without waiting for a site visit.
Cyber Security
Practical protection for your accounts and devices.
Backup Solutions
Protect your data and plan for recovery.
VoIP
Modern phone systems for your business.
Email Migration
Move your mailboxes with minimal disruption.
Office Moves
Plan and move your IT with less downtime.
IT Consultancy
Clear advice on what your business needs next.
Hardware Installation
New equipment installed, connected and tested.
Software Installation
Applications installed, configured and updated.
Every layer covered
Your network, from the cloud to the cable
What you can expect
The service we hold ourselves to
A straight answer
We tell you what's wrong and what we recommend, in plain English.
The price first
We confirm the cost before any work starts, with no hidden charges.
Tidy, tested work
Equipment is labelled and tested, and we check it's working before we leave.
The same engineer
You speak directly to the engineer who knows your systems.
How it works
From problem to solved
Contact Us
Call, message or book online.
Diagnosis
We find out what is wrong.
Remote Support or Visit
We choose the fastest route to a fix.
Problem Solved
We confirm everything is working.
Transparent pricing
Know the starting price before you call
From£35
Home Remote Support
Includes the first hour.
Request QuoteFrom£60
Home Visit
Includes the first hour on-site.
Request QuoteFrom£65
Business Remote Support
Includes the first hour.
Request QuoteFrom£120
Business Callout
Includes the first hour on-site.
Request QuoteFrom£180
Emergency
Urgent business support, including the first hour.
Call NowFrom£250
Out-of-Hours Emergency
Evenings and weekends, including the first hour.
Call NowFrom, per user, per month£45
Monthly IT Support
Standard support for your team, with no long contract.
Request QuoteFrom, per user, per month£60
Monthly Support with 4-Hour SLA
Priority on-site response for critical faults in the Plymouth area.
Request QuoteMonthly plans have a £400 minimum monthly fee. Travel within 20 miles of Plymouth is included. We'll confirm any travel charge beyond that before you book. NovaSpace Solutions isn't VAT registered, so no VAT is added to these prices. Parts and further time are agreed with you before we go ahead.
Service areas
Based in Plymouth. Covering Devon.
Select a town to see our coverage. Map outline is illustrative.
FAQ
Questions, answered
How much do you charge?
For home users, remote support starts from £35 and visits from £60. For businesses, remote support starts from £65, call-outs from £120 and monthly support from £45 per user, with a £400 minimum monthly fee. Travel within 20 miles of Plymouth is included. We confirm the price before any work starts.
Do you offer emergency support?
Yes. Call us and we will start with remote triage, then arrange a visit if needed. Emergency support starts from £180, or from £250 for evenings and weekends, including the first hour.
Do you cover Devon?
Yes. We are based in Plymouth and cover Devon, including Exeter, Torbay and North Devon.
Can you help home users?
Yes. We help with slow computers, Wi-Fi, printers, email, viruses and new device setup.
Do you provide business contracts?
Yes. We offer monthly support with no long contract lock-in. We will quote based on your team and systems.
Do you offer Microsoft 365 support?
Yes, including setup, migration, administration and security.
Do you install Wi-Fi?
Yes. We design and install Wi-Fi for homes, offices and larger sites.
Can you setup offices?
Yes. We handle new offices and office moves, including networks, devices, phones and Microsoft 365.
Do you recover data?
We can attempt recovery from many failed or damaged devices. Recovery can never be guaranteed, so we will explain your options first.
Can you repair laptops?
Yes. We diagnose and repair common laptop and desktop faults and will tell you if replacement makes more sense.
Do you work with fibre?
Yes. We patch and test fibre links, including tracing faults with a visual fault locator, and connect them to your switches.
Do you add VAT to your prices?
No. NovaSpace Solutions is not VAT registered, so no VAT is added to the prices shown.